- How many feathers are in the pack?
The feathers are sold in different metrics so some items are packed by the yard, some by the pound, and some by the unit. Each item has the approximate quantity in its description.
- What can I do if I haven’t received my package?
When your order is placed you receive an email with the tracking number and you can always track it on the carrier’s page. If you don’t receive your order within the stipulated time frame, please contact us and we will contact the carrier and follow up accordingly. For further information please visit *INSERTAR LINK DE LA PAGINA DE SHIPPING POLICY*
- How can I make a return?
None of our products are returnable unless we send you the wrong color or style of the product that you purchased. In that case, we will happily exchange it for the right one but the original product has to be not used. For further information please visit *INSERTAR LINK DE LA PAGINA DE RETURN POLICY*
- How fast will I receive my order?
We typically ship within 3 to 7 business days if it is a non-customized product or feathers. Customized products can take from 7 to 30 business days to be shipped. For further information please visit *INSERTAR LINK DE LA PAGINA DE SHIPPING POLICY*
- What is the feather´s exact size?
The feathers are a natural product, their length is contemplated within the size specified in the product description, but it could present a slight variance in length and/or color.
- Is the color of your costumes exactly like the photos?
The tone of the costumes could slightly vary from the photo depending on your screen resolution, the camera that shoots the photo, and the availability of the fabrics and stones to its manufacturing.
- Is the design of the costumes exactly like the photos?
Yes, our costumes conserve the design but the tone and size of the stones, fabric and feathers could present a slight variance depending on your screen resolution, the camera that shoots the photos, and the availability of the materials for its manufacturing.
Privacy Policy
One of our priorities is protecting your private information. This Statement of Privacy applies to www.novafeathers.com and governs data collection and usage.
Collection of your Personal Information
With the intention of offering you our products on our website, DATAPRO USA LLC may collect personally identifiable information like your First and Last name, mailing address, e-mail address, and phone number.
To complete a purchase transaction, we collect billing and credit card information when you purchase DATAPRO USA LLC products. We may also collect any demographic information which is not unique to you, such as your age and gender.
DATAPRO USA LLC doesn’t collect any personal information about you without you voluntarily providing it to us.
Use of your Personal Information
We collect and use your personal information to operate our website and deliver the products you have requested.
Use of Cookies
To personalize your online experience, our website may use “cookies”. That is a text file that is placed on your hard disk by a web page server. These cookies can’t be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
The primary purpose of cookies is to provide you a convenient feature to save time telling the server that you have returned to a page. This helps to simplify the process of recording your information like billing addresses and shipping addresses for example, and then the information that you previously provided can be retrieved at your return so you can easily use the DATAPRO USA LLC features that you customize.
You have the right to accept or decline cookies as you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the DATAPRO USA LLC website.
Security of your Personal Information
DATAPRO USA LLC uses Secure Sockets Layer (SSL) protocol to secure your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the SSL protocol. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
Changes to this Statement
DATAPRO USA LLC reserves the right to change this Privacy Policy from time to time. We will notify you by placing a prominent notice on our site, and/or by updating any privacy information on this page.
We have a No Return No Refund policy. Due to the nature of our business, most of our pieces are bought for a special occasion and worn only once and/or are similar to underwear we cannot accept any return. So please ensure to make any questions regarding the product that you are attempting to buy. We are happy to answer all of your questions.
None of our products are returnable unless we send you the wrong color or style of the product that you purchased. In that case, we will happily exchange it for the right one but the original product has to be in its original condition (unused).
Most of our products are natural or made with natural materials so each item will have unique differences and are subject to a 10% color, size, and quality variance.
You can always send an email or a WhatsApp message if you need help with your order or if you need further information about the product you are planning to buy.
WhatsApp: +1 954 669 2139
Email: [email protected]
After your order is received, shipments are typically made by USPS (national and international shipments) within 3-7 business days if it is a non-customized product or feathers. Customized products can take from 7 to 30 business days to be shipped depending on the product’s manufacturing process and availability of the materials. Please allow up to 5 additional days in transit for delivery if it is a national shipment and from 2 to 6 weeks if it is an international shipment. Shipments based on availability.
If you need your order earlier, please contact us or let us know by email to choose express mail as your shipping method. Express mail is the only method that is guaranteed by USPS to be on the exact date. All other methods have an estimated time of arrival.
You will receive your tracking number so you can always track your order from the carrier’s page.
If there is a significant delay in shipping your order, we will contact you by phone or email.
Most countries require you to pay duties when you import feathers. All Custom Fees or Duty Taxes associated with the international purchase of feathers and feather products must be paid by the customer and are non-refundable. In rare circumstances, Customs or Immigration can seize some product so it could cause a delay in delivery.
For orders with multiple products, we will try to ship all products contained at the same time. When a product is unavailable at the time of shipping, it will be sent as it becomes available unless you inform us otherwise.
All orders that are returned as undeliverable or returned to us, for reasons related to shipping, address issues, wrong address, and unaccepted orders will be charged a re-shipping fee.